Client Services Manager
LOCATION: Mitcham Junction, Surrey CR4 4HR (Greater London)
SALARY: IRO £28k-£35k (Depending on Experience)
BENEFITS: Free Parking / Transport Links
HOURS: Monday to Friday
REPORTS TO: Director of Client Services
We are looking for a highly organised, enthusiastic and energetic Client Service Manager to join our fun-loving, creative and talented team, producing the highest quality print and production for some major brands. You will be responsible for managing client accounts and their projects, providing excellent customer service and introducing new clients.
Applicants need to be able to easily drive/ commute to our Mitcham Junction office and be able to visit clients in London and surrounding areas.
Previous experience is essential.
Your responsibilities will include:
- Managing client accounts to provide excellent customer service by interpreting their needs into cost effective, budget achievable solutions, which are delivered on time and to the high standard required.
- Providing estimates and converting quotations into jobs by chasing and winning estimates/new jobs to meet company targets.
- Managing all administration duties related to client accounts.
- Meeting and exceeding set business targets and client Service Level Agreements.
- Retaining and growing the existing client base by seeking to identifying additional opportunities through emailing, calling and meeting directly with clients.
- Introducing new clients and growing these sales for the future.
Your knowledge, skills and experience:
- 2/3 years of experience within the print industry.
- Excellent communication skills, being able to communicate effectively with clients, colleagues and suppliers over the phone, email and in person.
- Basic numeracy and financial skills.
- Ability to meet tight deadlines by solving problems with own initiative, juggling multiple tasks simultaneously and managing own time successfully.
ABOUT POSITIVE+
At POSITIVE+ we help our clients build strong brands by combining creativity with the highest quality print and production. All with professionalism, efficiency and our commitment to sustainability.
Our conveniently located Mitcham Junction site benefits from great transport links with tram, rail and bus routes, as well as car parking options. As a company we work hard and we enjoy celebrating our success with fun team events throughout the year. Plus, we are committed to supporting all of our team to reach their full potential through our training academy and career development opportunities.
WE ARE RECRUITING NOW!
To apply, simply email your CV to Sarah Carter, Director of Client Services sarah@wearepositive.com
Alternatively, call Sarah Carter for an informal chat about the role on 020 8544 5500.
*WE ARE NOT WORKING WITH AGENCIES PRESENTLY*
KEY TERMS
Client Services, Client Service, Customer Service, Account Manager, Customer Success, Customer Support, Manger, Advisor, Print, Direct Mail, Print Industry, Mitcham, Mitcham Junction, Merton, Croydon, Surrey, Greater London, South London, London.