Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at: hello@wearepositive.com with details of the product and the defect.

You can send the item you consider defective to:

POSITIVE+
44 Wates Way
Mitcham
Surrey
CR4 4HR

 Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.