News & Insights

Customer Survey

01 July 2019
By Kim Sullivan

As an ISO certified organisation, Positive is committed to continuous improvement.  Every year we ask our customers to complete an anonymous satisfaction survey. 

How likely are you to continue using Positive for their services?

All customers surveyed said they were “likely” to continue using Positive and 83% stated they were “extremely likely” to continue using Positive’s services.

Overall how satisfied are you with Positive’s service? (10= extremely satisfied 1= extremely dissatisfied)

Positive scored an average of 9/10 for overall satisfaction. Positive also scored an average of 9/10 for:

  • Telephone and email service
  • Knowledge and helpfulness of staff
  • Quality of quotes received
  • Turnaround time
  • Quality of products
  • Delivery time

How likely are you to recommend Positive to others?

All customers surveyed said they were “likely” to recommend Positive and 72% stated they were “extremely likely” to recommend Positive to others.

Please leave any specific feedback you have for Positive

“Account Handler excellent always transparent, prompt and offering feedback and explaining outcomes”.
“Our one stop shop for anything printed, but most of all, I know we can trust PIUK (POSITIVE) to deliver on quality and price”.

We would like to thank all the customers that completed the satisfaction survey. The results of the survey have been reviewed by the Positive Management Team and will form part of our yearly ISO 9001 assessment.

Positive first achieved the internationally recognised ISO 9001 & ISO 27001 accreditations in 2016 and are assessed annually to demonstrate conformance to the ISO standard.

Whether you need to get to market faster, streamline your workflow
or curb your costs, Positive can help you achieve your business goals.

Call the Positive team today on 020 8544 5500 or email hello@wearepositive.com 

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